CUSTOMER SERVICE REPRESENTATIVE
ABOUT THE COMPANY
Tytex is a leading manufacturer of medical devices with more than 50 years of experience in medical garments and textiles. With sales offices in US, UK, DE and DK as well as large-scale European manufacturing capabilities Tytex is a global company operating at the forefront of the medical textile industry employing more than 550 employees.
JOB DESCRIPTION
As our Customer Service Representative has decided to retire after 35 years of dedicated efforts, we are now looking for a passionate and experienced Customer Service Representative to join our team. The ideal candidate will have excellent communication and interpersonal skills, be familiar with Microsoft Office, CRM, and ERP systems, and have a value-added service approach to customers and colleagues.
KEY RESPONSIBILITIES
- Communicate with customers via phone and email
- Provide knowledgeable answers to product-related questions
- Work with internal departments to continuously meet and exceed customer needs
- Data entry in various platforms
- Handle customer complaints and feedback
- Assist in the planning and execution of sales meetings and events
QUALIFICATIONS
- Full professional proficiency in English (written and oral)
- German (written and oral) is preferred
- 3-5 years of customer relation experience, including e-commerce customer service experience
- Excellent phone etiquette and verbal, written, and interpersonal skills
- Ability to multitask, organize, and prioritize work
- Strong language skills, English is mandatory, German is preferred
PERSONAL SKILLS
- Customer-oriented and service-minded
- Extremely structured and detail-oriented
- Excellent communication skills
- Respectful and empathetic towards others
- Flexible, proactive, and positive attitude
TEAM MEMBERSHIPS
- Member of Global MGT Customer Service Group
- Member of the Regional MGT Sales Team
- Member of the Amazon Operations Team
This is a full-time position based at Tytex headquarters in Ikast, Denmark and will report to the CCO.
If you are seeking new challenges with a global and digital scope and are passionate about customer service,
please apply for this exciting opportunity. Your cover letter and CV should be sent to CCO MGT, Line Wulff, at lwu@tytex.dk.
Should you have any questions relating to the position please call Line Wulff at +45 4099 2033 or write her at
lwu@tytex.dk. We look forward to hearing from you. As we want the position to be filled as soon as possible, we will hold interviews continously until the postion has been filled.
