Both our own regularly conducted customer satisfaction surveys and the supplier satisfaction surveys of our customers show extremely high satisfaction rates.
We are proud to announce that our claim rates are among the lowest in the market with CPM (complaints per million) always < 0.57 which fulfills our target of 0.56.
The good feedback also include our excellent delivery. Customers express great satisfaction with our ability to deliver in agreed quantitites, on time, every time. This combined with high quality in every delivery, ensures steady high customer satisfaction rates.
We constantly urge our customers to rate us in order for us to improve our quality and service offerings.